AR Conquers Customer Support
Customer service is about the interaction between people. Customers need help, on-site instructions, and even empathy from the other side. You need to get close to real interaction with your customer to deliver the best service. And what’s the best way to do this? Apply technologies and devices of virtual and augmented reality.
Modern Technical Support Optimization
The future of customer service is in the hands of VR and AR even though we are used to helping customers over the Internet.
Calling a call center scares everyone. You hear music and then you have to press various buttons to reach the actual person. You waste a lot of time.
But imagine if we include AR in this process. Customers and employees will see each other, so the interaction becomes more human-like. And all the necessary information will be promptly available to both parties.
Another example would be the usage of VR to solve customer’s issues. The support team will provide a better solution if they see the actual issue in virtual reality.
It is also possible to show real-life troubleshooting methods for a problem, or even present slideshows and other visuals to help clients better understand what they need to do.
Finding contractors will become easier with the help of modern technologies. Most people are afraid to hire someone new. Even if you trust your new contractor, it is more likely that the result will differ from your first perception.
A contractor can use AR so you can see a 3D version of a workflow in real-time! You can also use augmented reality to evaluate the result before making any changes to the process itself.
The VR and AR domains are fairly new to the market. While they have many benefits, they also bring security and privacy concerns.
All virtual and augmented reality devices are associated with IP addresses. There is a lot of personal information involved when immersing in VR or AR. Since we are talking about unique biometrics, people are concerned about their privacy.
You only show your phone number when you call tech support via phone. But contacting via VR or AR brings additional risks. This means that only the use of a VPN can help to ensure the complete safety of personal data, both during orders and during technical support and service.
In the future, all client-to-server augmented reality transfers are expected to use proprietary protocols, such as the current SSL, that provide strong security.